Troubleshooting the EMWAC Internet Mail Services

This page lists some of the problems which you may have in running the EMWAC Internet Mail Services, and describes how to overcome them.

Errors Starting the EMWAC Internet Mail Services

When starting the EMWAC Internet Mail Services, you may see one of the following error messages.

Could not start the service name service on \\yourmachine.
Error 0002: The system cannot find the file specified.

The Service Manager could not locate the EXE file for the service. This probably means it has been moved, or has not been installed correctly. Remove and reinstall the service.

Could not start the service name service on \\yourmachine.
Error 0005: Access is denied.

The EXE file for the service is inaccessible to the SYSTEM user. By default, the Service Manager starts the service process running under a user ID of SYSTEM. The executable file for the service must be readable by this user.

Could not start the service name service on \\yourmachine.
Error 2140: An internal Windows NT error occurred.

This usually means a problem with the initialisation of the service. Further information detailing the precise problem will be recorded in the Application Event Log - see the Error Logging page for details on how to view this information. A description of some of the most common errors is given below.